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The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
Legislative requirements may relate to: | apprehension and powers of arrest Australian standards and quality assurance requirements counter-terrorism crowd control and control of persons under the influence of intoxicating substances force continuum, use of force guidelines general 'duty of care' responsibilities inspection of people and property, and search and seizure of goods licensing or certification requirements privacy and confidentiality relevant commonwealth, state and territory legislation, codes and national standards for: anti-discrimination cultural and ethnic diversity environmental issues equal employment opportunity industrial relations Occupational Health and Safety (OHS) relevant industry codes of practice trespass and the removal of persons use of restraints and weapons: batons firearms handcuffs spray Young Offenders Act. |
Organisational requirements may relate to: | access and equity policies, principles and practices business and performance plans client service standards code of conduct, code of ethics communication and reporting procedures complaint and dispute resolution procedures emergency and evacuation procedures employer and employee rights and responsibilities OHS policies, procedures and programs outlines of mediation processes own role, responsibility and authority personal and professional development privacy and confidentiality of information quality assurance and continuous improvement processes and standards resource parameters and procedures roles, functions and responsibilities of security personnel storage and disposal of information. |
Conflictsituations may relate to: | accidents resulting in injury conflicts between members of public cultural differences destruction of property ejection of persons persons carrying weapons persons refusing to follow directions and guidance persons suffering from emotional distress or mental illness persons under the influence of intoxicating substances persons with criminal intent responses of young people due to past experiences of trauma or torture riots and demonstrations situations affecting the security of self, others or property violent, aggressive or threatening persons. |
Responsemay involve: | defusing the situation evacuating the premises isolating area of potential risk isolating risk notifying relevant emergency services agencies providing access for emergency services provision of first aid requesting back-up support or assistance tactical withdrawal use of negotiation techniques. |
Interpersonal techniques may involve: | active listening being non-judgemental being respectful and non-discriminatory constructive feedback control of tone of voice, facial expression and body language culturally aware and sensitive use of language and concepts which engage minority groups demonstrating flexibility and willingness to negotiate effective verbal and non-verbal communication maintaining professionalism providing sufficient time for questions and responses reflection, summarising and paraphrasing two-way interaction use of plain English use of positive, confident and cooperative language. |
Relevant personsmay include: | colleagues emergency services personnel members of the public supervisor. |
Negotiation techniquesmay include: | analysing personal values and their impact on attitudes and interactions in order to avoid personalising issues, discriminations and stereotyping demonstrating flexibility and willingness to negotiate interpreting and assessing actions for risk interpreting non-verbal and verbal messages observation techniques questioning to clarify and confirm understanding resolving differences sensitively taking into account cultural considerations use of clear presentations of options and consequences. |
Social and cultural differencesmay relate to: | dress and personal presentation food language religion social conventions traditional practices values and beliefs. |
Contingency measuresmay relate to: | counselling cultural support defusing strategies first-aid intervention mediation separation or isolation specialists or experts. |
Documentationmay include: | activity logs incident reports request for assistance forms vehicle and personnel movements written and electronic reports. |
Effects of stressmay include: | frustration inability to concentrate increasing aggression over-talking tiredness uncoordinated movements. |
Stress management techniquesmay include: | conscious use of personal recreational activities counselling formal debriefing processes informal exploration of incidents with team members and supporters review of practice and resources. |